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We're Pwer Sellers!
FAQ (updated on April 12, 2008 )
Paypal Shopping Cart allows to pay by credit cards directly, without signing up membership. No extra charge.
Google Checkout & Western Union also allow you to pay by credit card too. Please see the difference between Google Checkout & Paypal at here.
Please also see a short DEMO to learn how to pay by credit card via Paypal.
Simply click
on the product page. Prepare your credit card & follow the instruction. After placing an order, you will receive a confirmation email from us within 12 hours (usually we reply you within 2 hours)
If you don't like this way, you can email us with your contact info & item you like to buy, we will contact you by email.
Yes, just email us with brandname and model number. It is perfect if you give us a picture too because some models have different model number in different countries.
We will email you within 48 hours. Generally we need few days to few weeks to back order. You can choose to refund or wait.
If you choose latter, of course, you can request refund anytime if you don't want to wait. Refund is processed within 12 hours after we receive refund request. There is NO charge on customers.
We have 14 days return policy, counted from the date of delivery (the date shown on the post office website with the mail registration number / tracking number)
We refund 100% if customer returns the item in original conditions and package. However, shipping is non-refundable.
Certain suppliers are authorized dealers, which means items sold in Kendeson are covered by factory warranty. For few items not covered by factory warranty, we offer 1 year warranty. Please keep the Order ID or invoice.
Maybe. Customs Department of your country have rights to inspect all incoming mails & packages, & apply import taxes (duty) if necessary. For prevent import taxes / duty, we usually mark a cheaper value on the package.
For items' value less than US$100, they are covered by Speedpost's insurance. For value over US$100, we pay insurance. Our insurance carrier is ParcelPro Ltd.
Since all items are covered by 100% insurance, you won't worry mail lose. If the post service (local post office in your country & Hong Kong Post) confirms the parcel as "LOST", we will send you the replacement immediately or process refund upon your choice. You don't have to worry the compensation. We will handle those troubleness.
It is because some of our suppliers is located in Hong Kong and Japan. In most cases, the wholesale price of Asian countries is much cheaper than US & European countries. Also, most manufactories release the latest products in Asian countries earlier than US / European. Honestly speaking, US market is usually 1-2 years behind Asian. If you want the latest, you won't go Walmart but checkout eBay. From today, you also checkout our website too!
In additional, order of watches are drop shipped by our branch office, Star28 Entertainment (was Kendeson Hong Kong Co. before 1 July 2008)). We don't offer drop ship by a third party.
Paypal requires the billing address exactly same as the shipping address; otherwise, payment will not be processed. If a customer wants to ship the item to someone else (different address), he needs to pay by Google Checkout, Western Union, or Moneybookers.
Google Checkout's fraud protection policy covers you against unauthorized purchases made through Google Checkout, and Google doesn't share your purchase history or full credit card number with sellers.
Also, Google Checkout is able to (optional) create a unique, temproray email address for single transaction. You can keep your email address confidential, and control the spam.
To our side, Google Checkout offers reasonable transaction fees and better protection to buyer (you) and seller (us), we are able to offer additional discount to certain items and group orders.
Yes, it is true. When you pay via Google Checkout, we won't bill on your credit card instantly. In fact, your payment is "authorzied" at that moment.
The payment will be billed when the item is ready to ship. It means that your money is still in your pocket at the last minutes. Also, you can cancel the authorized payment anytime as you wish. (Then your order will be cancelled automatically)
We offer free shipping if order more than US$599. You will see "Free Shipping" in the shopping cart.
FAQ (updated on April 12, 2008 )
Couldn't find an answer here? please contact us
